Frequently Asked Questions (FAQ)

Have a question? We're here to help.

In this section you will find answers to the most frequently asked questions we receive.

From information about our yarns to size guides, from orders to shipping, to returns and exchanges: everything you need to know, in one place.

If you don't find what you're looking for, you can always contact us: we'll be happy to help.

Product

Each of our products has a size chart associated with it, which shows the chest and length measurements of the shirt.

To calculate the best size for you, simply take one of your sweaters, place it on a flat surface (such as a table), and first measure the chest, which is the width measured at the height of the breast from armpit to armpit, as shown in the image below. Double this measurement to get the circumference of the sweater (for example, a sweater with a chest measurement of 48 cm will have a circumference of 96 cm).

The length should be calculated by measuring from the neck to the edge of the shirt, as shown in the following figure, excluding models with a high neck or turtleneck.

Our yarns come only from Italian spinning mills, carefully selected to best meet our requirements in terms of quality , strength and softness .

We usually deal with three types of yarns:

extra-fine merino wool , the finest wool, soft and delicate on the skin, so much so that it is also used for clothing for newborns and children;

pure cashmere, among the most prized natural fibers. Its extreme softness and silkiness make it a guarantee of warmth and quality against the skin;

– 90% merino wool 10% cashmere, an excellent compromise for those looking for soft, cozy, and warm sweaters at a great price.

In addition to sales on this site, our wool, merino, and cashmere knitwear can also be seen every morning at the markets in Treviso (Tuesday and Saturday), Padua (Wednesday and Friday), and Vicenza (Thursday).

As a general rule, it is good to know that wool and cashmere do not like sudden changes in temperature .

We ALWAYS recommend washing your garments in cold water (around 20°/25°, so below 30°) whether you are hand washing or machine washing.

In the washing machine it is essential to use ONLY and EXCLUSIVELY the wool program (which would be hand washing) since no other program is suitable for pure wool or cashmere garments. For the spin cycle , we recommend setting no more than 600 rpm .

When hand washing , in addition to water temperature, it's important not to twist or manipulate the garment excessively while it's wet, to avoid damaging the fibers or causing it to lose its shape under the weight of the water. For the same reason, shirts should be wrung out well and laid out flat to dry, AWAY FROM HEAT SOURCES .

Orders

Absolutely. We use advanced encryption technologies to ensure transaction security and protect our customers' data.

Our products can be purchased by credit card, PayPal (including the convenient Pay in 3 installments with PayPal feature), and bank transfer.

In case of payment by bank transfer, the ordered goods will be shipped only upon actual crediting to the current account, which must occur within 3 working days from the date of acceptance of the order , after which the order is automatically considered cancelled.

To reduce the waiting time for your transaction to be cleared by your bank, please send a copy of your payment receipt to info@matteofioriomaglieria.it

For any information, please contact us at info@matteofioriomaglieria.it

Shipping

Shipping costs are a fixed €6.90 throughout Italy (€9.90 for the islands).

Our commitment is to ensure you receive a high-quality product and service that meets your expectations. As a small, artisanal business , our operating costs currently don't allow us to compete with large chains and large-scale manufacturing companies.

We entrust your orders to TNT , which usually delivers within 2 business days from the time the package is collected from our warehouse. Delivery times may be slightly longer for deliveries to islands or for various reasons.

Returns and Exchanges

Returns are free. If you wish to return a product, simply contact us at info@matteofioriomaglieria.it to arrange the most convenient collection method.

However, during certain times of the year or during special promotions, the cost of returns may be borne by the customer. In such cases, the company undertakes to communicate any changes to its return policies both on the website and in the order confirmation email.

Product exchanges are possible. If you purchased a product and would like to return it or exchange it (model, size, color), contact us at info@matteofioriomaglieria.it

Returns will remain free, while exchanges will require the payment of shipping costs for the new product.

Still have questions? Contact us!